Frequently asked questions
Answers about visa processing, tours, payments and bookings. Can't find yours? Message us and a coordinator will reply.
Visa processing
Which countries do you process visas for?
Japan, South Korea, China, the UAE, Australia, Schengen countries, the USA, the United Kingdom, Canada and New Zealand. Each has its own page under Visa Services with fees and requirements.
How do I start my visa application?
Choose your destination under Visa Services, add the service to your cart and check out. We then email your requirements list and a secure link to upload your documents.
Can you guarantee my visa will be approved?
No. Visa decisions are made solely by the embassy or immigration authority. We make sure your application is complete, accurate and well-supported, which gives it the best footing possible.
How long does processing take?
It depends on the country and season, from a few working days for the UAE and China to several weeks for Australia, Canada and the UK. Each visa page lists the typical time.
Do I need to appear in person?
Some countries require biometrics or an interview (for example Schengen, the UK, Canada and the USA). We book the appointment and tell you exactly what to bring.
What if my visa is refused?
Processing and government fees are not refundable after lodgement. We will go through the refusal with you and advise whether and when to reapply.
Tours & land arrangements
What's the difference between a packaged tour and a land arrangement?
A packaged tour includes flights, hotels, transfers and sightseeing on a set itinerary. A land arrangement covers only what happens on the ground, for travellers who have already booked their flights.
Can you customise a packaged tour?
Yes. We can add extra nights, upgrade hotels, adjust the pace or build a private departure for your family or group.
Do you arrange corporate and group travel?
Yes. We handle business trips, incentive tours and group departures, including group visa processing and consolidated billing.
Is visa assistance included with tours?
Visa assistance is part of planning every packaged tour. The visa processing fee itself is listed separately in your quote.
Payments & bookings
What payment methods do you accept?
Visa services and promos can be paid online by card at checkout. For tours and land arrangements, we accept bank transfer, credit card and QR PH.
How much is the deposit for tours?
The deposit amount depends on the tour and is stated in your quote. The balance is due 60 days before your final travel documents are released.
What is your cancellation policy?
Cancellation terms depend on airline and hotel rules for each booking and are listed in your quote and in our Terms, Conditions & Privacy Policy.
Is my personal information safe?
Yes. We collect only the documents needed for your application and handle them in line with the Philippine Data Privacy Act of 2012.
Still have a question?
Our coordinators reply on Messenger during business hours. Tell us where you're headed and we'll point you to the right service.